This should prompt an update. Re:Since March 2nd 2019, TP-Link smart plugs not working with Amazon Alexa 2019-03-06 21:16:08 There was a fix that was released yesterday that should solve the issues with Alexa … There’s a blue LED on the front side of the plug that should flash when you plug in the device. Then set up Amazon Smart Plug again. The Amazon Smart Plug a safe way to turn your regular outlets into smart outlets. I just upgraded to the Orbi. Amazon Smart Plug Troubleshooting. Question. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. This well-reviewed smart plug is … The Amazon Smart Plug is great, but it is not perfect. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Your Amazon Smart Plug should also automatically update over Wi-Fi when updates are released, but if it doesn’t, unplug the device from the outlet for about 15 seconds and then plug it back in. Here are some of the common problems you may … Sometimes the setup won’t go as smooth as you’d like it to be. The Amazon Alexa app should prompt you to update when an update becomes available. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Amazon Smart Plug Problems. I received an Amazon branded smart plug as a gift today. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. I hooked it up to the lamp in my bedroom, and it worked well to begin with. If you are having problems connecting to the 2.4ghz WiFi on ur router this might help. Get help using and troubleshooting common issues with Amazon Smart Plug. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. 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