I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. She lives in UK, so i found a uk based online flower delivery service. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. They were in poor condition and the next day had wilted. That wasn't acceptable, as my friends weren't going to be at that address later. I love them. So they sat there for some time before I could get them into water. I need it so I can be refunded by our Club Treasurer This company has no empathy and is a disgrace. Beautiful. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. You have ruined mothers day for both me and my mother. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. They arrived on day of her birthday. Serenata Flowers - Happiness Delivered. Get more for less – £5 at Serenata Flowers today! Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. The flowers arrived with no message and no senders name included. Real reviews from real people. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. Excellent service, easy to order. Would definitely recommend. The chrysanthemums had broken heads and the Gerber's head bent over. Great all round thanks. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. As it happened they were to be part of a birthday present. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. I decided to send my friend flowers for her 30th Birthday. Their customer service is appalling, then I find out their true base is Malta! The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Find out what genuine customers have said about serenataflowers.com. Thank you for a quick response. All white, mostly buds and now a week later in full bloom ! She told me her bouquet was fresh. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. When I complained about receiving dead flowers they replied with this But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. Serenata Flowers Ann Goberdhan 2 reviews. … Insights into the floral world at Serenata Flowers. My friend said the flower were beautiful. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. My response to SERENATA is to NEVER use them again! Instead they will offer 20% off a future order. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. They arrived 2 days late and damaged. Dreadful customer service. Naturally we did not want to report it to the friends who sent the flowers. I filled in the complaint form and sent the requested photographic evidence. I ordered flowers from Serenata for delivery on Easter Saturday. Father's Day - Beer arrived on time. I definitely do not recommend these flowers. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Whew! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. My friend loves her flowers. They arrived fresh, well packaged and in beautiful condition. Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! As a gesture of good will Serenata Flowers should recompense me. © 2004-2021 ComplaintsBoard.com. Serenata Flowers that I ordered online number [protected]. The company are saying the flowers were delivered. Find Serenata Flowers Ltd in Bristol, BS1. I have tried unsuccessfully to download the confirmation to my order [protected] Very professional and reliable of course. Use this comments board to leave complaints and reviews about Serenata Flowers. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? Very very disappointing, will never use again. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. Thanking you for your help I have been a customer with them since 2016. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. Serenata are my favourite site for purchasing flowers for my sisters or my friend. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. Mark Baker 4 reviews. They were more leaves than there were flowers which were very small and ugly looking. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. They list a series of positive responses which they have selected from feedback they have received. Very well packed. I ordered flowers for my sisters 50th birthday to be delivered to her work. Read 77 reviews, get contact details, photos, opening times and map directions. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. The worst communication i have experienced and appalling customer service. Serenata Flowers Gordon McKenzie 3 reviews. I paid a ridiculous amount of money for it, including the specific delivery window. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. I know covid and festivities may have impacted this time but it would have been nice to know.. For complaints, dial 0117 911 3622. I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Delivery as describedMy mom loved them Thank you. The day it was day 6 customers daily of positive responses which they have from... 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